Service
Business Reactor Service is a module for managing customer bookings, services, performers, workplaces and materials in one connected workflow. Together with customer data and related modules, it creates a practical CRM environment for service companies: from the first request and time planning to completed work, totals and documents.
The calendar shows available slots, current workload and bookings for a day, week or month. A booking can include services, duration, a specialist or another resource, materials, a discount and a status. The team can avoid schedule conflicts, keep requests under control and clearly see who should do each job and when.
A SERVICE CRM THAT IS NOT LIMITED TO ONE INDUSTRY
The module fits repair workshops, salons, cleaning and installation companies, training centers, consultants, field service teams and other businesses that work by appointment or deliver ordered jobs. A resource can be an employee, room, service bay, piece of equipment or workplace.
Automotive business is one possible use case. It can add an extended vehicle card with VIN, registration number, mileage, service warnings and maintenance history. The core logic for bookings, performers, resources and materials remains equally useful across service industries.
WHAT THE MODULE CONTROLS
• calendar availability and time slots;
• customer bookings and workflow statuses;
• services, duration, prices and discounts;
• specialists, workplaces and equipment;
• materials and parts from the catalog;
• workload and job completion;
• work orders through the Accounting connection.
SERVICE INSIDE BUSINESS REACTOR
Service works as part of the Business Reactor modular ERP/CRM. A company can start with service operations and then connect catalog, inventory, finance, analytics and other workflows when needed. See the Business Reactor for service companies page for implementation scenarios.
