# User Agreement

This Agreement becomes effective from the moment it is published on the website.

This User Agreement (the "Agreement") governs the procedure for access to and use of the `Business Reactor` software product, its modules, web interfaces, software components, AI/assistant features, API, integrations, as well as related services for providing remote access, subscriptions, rented access, technical support, and demo access (collectively, the "Service").

If you register in the Service, request demo access, pay for a subscription, rent access, start using the Service, check the checkbox confirming your acceptance of the terms on the website, or otherwise confirm acceptance through the website interface, you confirm that you have read, understood, and accepted this Agreement in full. For a particular User, this Agreement is deemed accepted and binding from the moment of such confirmation and/or from the moment of placing and paying for an order, subscription, or any other access to the Service.

If you act on behalf of a legal entity or sole proprietor, you confirm that you have the authority to bind such person to the terms of this Agreement.

## 1. Parties and Definitions

1.1. Right holder / Service Provider / Service Administrator — Sole Proprietor POTRIASAI S.O., recipient code: 3228704516, tax payer of group 3, operating in the territory of Ukraine, mailing address: 14 Metrobudivska St., Dnipro, Ukraine, email: artdneprs@gmail.com, phone: +38 (073) 093-15-67, IBAN account: UA853052990000026006050551766, bank: JSC CB "PRIVATBANK", as well as other details that may be specified on the website, in invoices, in the WayForPay payment form, or in other payment documents (the "Company").

1.2. User means an individual, sole proprietor, self-employed person, representative of a legal entity, or any other person using the Service under this Agreement.

1.3. Account means the User's or the User's organization account within the Service.

1.4. Subscription / rented access means granting the User a right to access the Service limited by term, plan, scope, or functionality without transfer of exclusive rights to it.

1.5. Demo access means limited trial access provided for a period and under conditions determined by the Company.

1.6. User Content means any data, documents, images, files, tables, product cards, employee accounts, messages, business data, settings, uploaded or created by the User in the Service.

1.7. AI features / Assistant means features for intelligent processing of requests, documents, data, suggestions, action plans, automation, and other scenarios within the Service.

## 2. Subject Matter of the Agreement

2.1. The Company grants the User, under a simple, limited, revocable, non-exclusive, non-transferable license, the right of remote access to the Service for the term of the selected plan, subscription, rented access, or demo access.

2.2. The Service may include:

- ERP/CRM/accounting modules;

- administrative and operational interfaces;

- role and permission management;

- tools for file and document uploads;

- analytics and integration features;

- AI/assistant features;

- other modules published on the website or in the Service interface.

2.3. Under this Agreement, no exclusive proprietary rights to the Service, source code, architecture, knowledge base, design, module logic, automation models, texts, interface elements, or any other intellectual property results of the Company are transferred to the User.

## 3. Registration, Access, and Account

3.1. To use the Service, the User may be required to:

- submit a request;

- complete registration;

- provide contact and payment details;

- verify email, phone number, or other information;

- obtain account credentials created by the Company.

3.2. The User must provide accurate, current, and complete information.

3.3. The User is responsible for:

- safeguarding login credentials, password, and access tools;

- all actions performed under the User's Account;

- the actions of employees, contractors, operators, and any other persons to whom the User has provided access.

3.4. The User must immediately notify the Company of any unauthorized access, loss of password, compromise of credentials, or suspicious activity.

3.5. The Company may apply a role-based access model, restrictions by organizations, objects, warehouses, workplaces, employees, modules, and other entities of the Service.

3.6. The Company may refuse registration, suspend creation of an Account, or restrict access without explaining details if this is necessary to protect the Service, infrastructure, data, business reputation of the Company, or other users.

## 4. Plans, Subscription, Rented Access, and Payment

4.1. Access to the Service is provided on a paid basis unless expressly stated otherwise by the Company.

4.2. Pricing, plan composition, access term, user limits, available modules, storage volume, connection conditions, activation and renewal procedures are specified on the website, in a commercial offer, invoice, offer, correspondence, or payment interface.

4.3. Unless otherwise agreed separately, payment is deemed made from the moment funds are received by the Company or the payment system confirms a successful transaction.

4.4. Subscription, rented access, and activation of specific features may:

- be issued for a fixed term;

- renew automatically if expressly stated during checkout;

- be limited to a specific plan, module, number of users, or volume of usage.

4.5. The User must independently monitor the access term and make timely payments if auto-renewal is not enabled.

4.6. The Company may change plans, functionality, limits, and pricing for future periods. Such changes do not have retroactive effect for an already paid period unless expressly stated otherwise by the Company.

4.7. Taking into account the digital nature of the Service, provision of remote access, account activation, allocation of computing and organizational resources, activation of modules, access setup, provision of demo or paid environment, as well as the commencement of digital services, payment is generally non-refundable after access activation and the start of service provision.

4.8. Refunds are possible only:

- if the Company actually failed to provide paid access within the agreed timeframe due to its own fault;

- if the payment was charged by mistake or duplicated;

- if the obligation to refund directly follows from applicable laws of Ukraine;

- if the Company, at its sole discretion, agreed in writing to a full or partial refund.

4.9. If a refund is to be made, it shall be processed through the same payment method or another method at the Company's discretion and/or under the rules of the payment provider, including WayForPay, within the timeframes depending on the bank, payment system, and internal refund procedures.

4.10. The Company may suspend access in case of overdue payment, suspicion of fraudulent payment, chargeback, violation of the terms of use, or refusal of the User to provide necessary identification data.

## 5. Demo Access

5.1. The Company may provide the User with demo access for a limited period and under conditions determined at its own discretion.

5.2. Demo access may be limited by:

- time of use;

- set of modules;

- volume of data;

- available integrations;

- export, import, and automation capabilities;

- access to AI features.

5.3. The Company may terminate, restrict, or refuse to extend demo access at any time without compensation.

5.4. The Company does not guarantee that data created within the demo environment will be preserved, transferred to a paid environment, or remain available after the end of the demo period.

## 6. Rules of Use of the Service

6.1. The User agrees to use the Service only lawfully, in good faith, and within the granted access rights.

6.2. The User is prohibited from:

- transferring access to third parties outside the agreed model of use;

- selling, reselling, sublicensing, subleasing, or otherwise commercializing access to the Service without the Company's written consent;

- attempting to gain access to other people's data, accounts, modules, API, service sections, configs, system files, or restricted routes;

- bypassing plan restrictions, licenses, roles, access rights, user limits, or technical protection mechanisms;

- uploading malicious code, web-shells, scripts, executable files, dangerous archives, exploits, or other technically dangerous content;

- using the Service for spam, fraud, infringement of third-party rights, unlawful storage or processing of data;

- decompiling, disassembling, extracting source code, copying architecture or module logic, or creating derivative services based on the Service;

- conducting load, vulnerability, pentest, or scanning activities without the Company's written permission;

- using AI features to bypass access rights, generate unlawful content, automate prohibited actions, or interfere with the operation of the Service.

6.3. The User must independently ensure the legality of:

- business processes;

- the content of uploaded files and documents;

- personal data processed by the User;

- the grounds for using data of employees, clients, suppliers, and counterparties.

## 7. AI Features and Automation

7.1. AI features in the Service are provided on an "as is" basis and may use probabilistic models, external models, data interpretation algorithms, and automation mechanisms.

7.2. The Company does not guarantee that the results of AI features:

- are error-free;

- are suitable for all business scenarios;

- constitute legal, accounting, tax, HR, medical, financial, or any other professional advice;

- do not require human review.

7.3. The User must independently verify all recommendations, draft documents, data classifications, calculations, action routes, prompts, conclusions, and automated suggestions before applying them in real activities.

7.4. If AI features participate in the creation, modification, preparation, or execution of actions within the Service, the User bears final responsibility for applying such results.

7.5. The Company may:

- limit AI features by plan;

- impose limits on requests, tokens, scenarios, or computing resources;

- change the model, provider, quality, speed, and availability of AI features without separate approval, provided that the general ability to provide the service is maintained.

## 8. User Data

8.1. The User retains rights to their User Content.

8.2. The User grants the Company the right, to the extent necessary for service provision, to:

- store;

- process;

- structure;

- back up;

- transfer between internal components of the Service;

- display to authorized users;

- use for execution of the User's commands and operation of AI/automation features.

8.3. The Company does not acquire ownership rights to User Content except for the limited processing rights necessary to provide the Service.

8.4. The User confirms that they have all rights and lawful grounds for uploading, storing, and processing their User Content in the Service.

8.5. The Company may store technical logs, audit logs, action metadata, command history, authorization events, error information, session parameters, and system records necessary for:

- security;

- incident investigation;

- service restoration;

- abuse prevention;

- confirmation of service provision.

8.6. If the Service processes personal data, such processing is also governed by a separate Privacy Policy published on the website. This Agreement applies together with it.

## 9. Integrations, External Services, and Third Parties

9.1. The Service may support integrations with third-party services, APIs, payment systems, delivery services, messengers, email providers, cloud platforms, AI providers, and other external systems.

9.2. The Company is not responsible for:

- unavailability of third-party services;

- changes to their APIs, pricing, rules, or security policies;

- account blocks on the side of third parties;

- errors, delays, data loss, or incorrect responses occurring outside the Company's infrastructure.

9.3. Use of third-party integrations may require the User to separately accept the terms of the relevant providers.

## 10. Service Availability and Technical Work

10.1. The Company uses reasonable efforts to maintain the operation of the Service but does not guarantee uninterrupted, error-free, or continuous operation 24/7 unless a different SLA has been agreed in writing.

10.2. The Company may:

- perform maintenance work;

- update modules, interfaces, and architecture;

- temporarily restrict access for security reasons;

- change the composition of features if necessary for development, stability, or protection of the Service.

10.3. Temporary outages, updates, migrations, maintenance windows, security restrictions, as well as unavailability caused by communication providers, hosting, power supply, DNS, CDN, cloud infrastructure, or external APIs, do not by themselves constitute a breach of the Agreement.

## 11. Intellectual Property

11.1. All rights to the Service and its elements, including code, database structure, interfaces, texts, design, modules, names, documentation, operational logic, website materials, AI scenarios, templates, and service solutions, belong to the Company or are used by it on lawful grounds.

11.2. The User may not copy, modify, distribute, publish, transfer to third parties, decompile, or otherwise use the Company's intellectual property outside the expressly permitted use of the Service.

11.3. The Company's protected assets include, among other things, the `Business Reactor` name, module structure and logic, user scenarios, website texts, interface solutions, design elements, knowledge base, documentation, commercial materials, AI/assistant scenarios, prompts, internal automation regulations, templates, technical architecture, and other intellectual property results created by the Company within the project.

11.4. Without the Company's prior written permission, the User is prohibited from:

- using the `Business Reactor` name, logo, brand identifiers, website texts, presentation materials, or other brand elements in advertising, domain names, landing pages, product cards, marketplaces, ads, or other public materials creating the impression of official partnership, representation, franchise, or affiliation with the Company;

- fully or partially copying the Service structure, module composition, screen logic, interface texts, page content, commercial descriptions, tables, templates, AI scenarios, prompts, or other materials for creation of a similar or competing product;

- using access to the Service for analysis, replication, training of own models, parsing, mass extraction of data, creation of derivative solutions, or preparation of a competing service;

- removing, hiding, or altering notices of copyright, project name, right holder, license, or other legal protection markings.

11.5. Any proposals, ideas, comments, or feedback submitted by the User regarding development of the Service may be used by the Company without payment of compensation unless otherwise agreed in writing.

## 12. Limitation of Liability

12.1. The Service, website, demo access, AI features, recommendations, integrations, and any related materials are provided "as is" and "as available".

12.2. To the maximum extent permitted by law, the Company shall not be liable for:

- lost profits;

- loss of revenue, clients, contracts, or business reputation;

- indirect, incidental, special, punitive, or consequential damages;

- loss, distortion, deletion, blocking, or unavailability of data if caused not by the Company's fault or by actions of the User, third parties, or external infrastructure;

- decisions made by the User on the basis of analytics, AI recommendations, templates, automation, or data of the Service;

- tax, accounting, HR, legal, or managerial consequences of using the Service.

12.3. The User understands and agrees that neither the Service nor AI features replace a professional lawyer, accountant, auditor, tax advisor, information security specialist, or other expert where such review is objectively necessary.

12.4. The aggregate liability of the Company for any claims by the User is limited to the amount of payments actually received by the Company from such User during the 3 months preceding the event giving rise to the claim.

12.5. If the laws of your country do not allow full exclusion of certain types of liability, the relevant limitations shall apply to the maximum extent permitted.

## 13. Blocking, Suspension, and Termination of Access

13.1. The Company may immediately limit, suspend, or terminate access in whole or in part if:

- the User violates this Agreement;

- a security threat, hacking attempt, malicious activity, or bypass of restrictions is detected;

- there are grounds to believe access is being used unlawfully or in bad faith;

- payment has not been received on time;

- a chargeback, disputed payment, or request from a bank/payment system has been received;

- access must be restricted under law, court order, request of a public authority, provider, or right holder.

13.2. Blocking carried out for security reasons or prevention of harm may be performed without prior notice.

13.3. Upon expiration of the subscription term, rented access term, or termination of the Agreement, the Company may restrict access to the Account and data after expiration of a reasonable storage period, unless another period is provided by a plan, separate agreement, or mandatory law.

13.4. Unless otherwise provided by a separate plan, agreement, or mandatory law, the User may request export of their data within 30 calendar days from the date access is terminated. After expiration of this period, the Company may delete the data or restrict the possibility of recovery.

## 14. User Representations and Warranties

14.1. The User represents that:

- the User uses the Service in lawful business or personal activities;

- the User has the right to provide the data, files, and accesses uploaded to the Service;

- the User does not infringe third-party rights;

- the User has obtained necessary consents of personal data subjects if such consents are required;

- the User understands the limitations of a digital service and AI features.

14.2. The User undertakes, at their own expense, to settle claims of third parties caused by their User Content, business activities, unlawful data processing, infringement of intellectual property rights, or unlawful use of the Service.

## 15. Compensation for the Company's Losses

15.1. The User undertakes to compensate the Company for losses, expenses, fines, claims, recoveries, costs, and reasonable legal defense expenses arising out of:

- the User's breach of this Agreement;

- unlawful use of the Service;

- infringement of third-party rights;

- upload of prohibited, malicious, or unlawful content;

- unauthorized use of access if it became possible through the User's fault.

## 16. Amendments to the Agreement

16.1. The Company may amend this Agreement at any time.

16.2. A new version becomes effective from the moment of publication on the website or from the date specified in the new version.

16.3. Continued use of the Service after a new version becomes effective means the User agrees to such changes.

## 17. Governing Law and Disputes

17.1. This Agreement shall be governed by the laws of Ukraine.

17.2. Before going to court, the parties shall seek to resolve disputes through negotiations and claim correspondence.

17.3. The response period for a claim is 15 calendar days from the date of receipt unless another period is established by mandatory rules of Ukrainian law.

## 18. Contacts

Company: Sole Proprietor POTRIASAI S.O., author project `Business Reactor`

Email for legally significant notices: `artdneprs@gmail.com`

Address: `14 Metrobudivska St., Dnipro, Ukraine`

Phone / messenger / support contact channel: `+38 (073) 093-15-67`